What Kiosk Operators Can Do for You
Provide Assistance
Kiosk operators should be readily available to assist customers who may have questions, encounter issues, or require guidance when using the kiosk. Offering prompt and friendly assistance helps customers feel more comfortable with the self-service process and increases overall satisfaction.
Maintain Kiosk Cleanliness and Functionality
Operators should regularly inspect and maintain the kiosk to ensure it is clean, well-maintained, and fully functional. This includes checking for physical damage, replenishing supplies (e.g., receipt paper, sanitizer), and cleaning touchscreens to prevent the spread of germs.
Troubleshooting
Kiosk operators should have the knowledge and skills to troubleshoot common technical problems that customers may encounter, such as payment issues, screen freezes, or printing errors. Being able to quickly resolve these issues minimizes disruptions and ensures a positive customer experience.
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Offer Personalization
Depending on the kiosk's capabilities, operators can assist customers with personalized recommendations, customization options, or account-related tasks. Providing a tailored experience can enhance customer satisfaction and engagement.
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Technical Services Engineer
The Technical Service Engineer will be responsible for on-site field support and client activities which include: installations, general service of kiosks with mechanical components, and computer, network, and peripherals support. Excellent electronics, mechanical, computer, network, and troubleshooting skills are required along with excellent communication skills. Our team members provide exceptional client interface and relationship management.
All Technical Service Engineers Have -
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Extensive experience
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A+ Certified
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Strong troubleshooting skills
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Ability to perform heavy lifting.
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Ability to work across multiple levels of the organization and effectively work.
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Respond to service dispatching.
Field Service Technician
A Field Service Technician is a skilled professional responsible for providing on-site support and maintenance for a wide range of equipment, machinery, or technology. These technicians play a crucial role in various industries, including telecommunications, healthcare, manufacturing, and information technology. Their primary duty is to travel to client locations, often across a broad geographical area, to install, troubleshoot, repair, or perform routine maintenance on the equipment or systems they specialize in.
All Field Service Technicians Have -
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respond to basic customer requests for equipment issues
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travel to customer sites
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inspecting products for correct operation
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resolving noted issues
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prioritizing and planning service calls
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works within a team
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contacting the customer with the estimated time of arrival
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working with customers to ensure satisfaction
